Terms of Service

Last updated: March 27, 2026

1. Acceptance of Terms

By accessing or using Ordena ("Service"), operated by Ordena ("we", "our", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Ordena is a cloud-based case management platform designed for law firms and legal professionals. Features include client management, case tracking, task management, document storage, appointment scheduling, billing, and a Client Portal through which law firm clients can securely access their case information, invoices, and appointments.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your organisation. By using Ordena, you represent that you meet these requirements.

4. Account Responsibilities

  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately of any unauthorised use of your account
  • Organisation administrators are responsible for managing their team members' access

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any regulations
  • Upload or transmit malicious code, viruses, or harmful data
  • Attempt to gain unauthorised access to any part of the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Use the Service to store or process data you are not authorised to handle
  • Resell or sublicense access to the Service without our written consent

6. Client Portal

Ordena provides a Client Portal feature that allows law firm clients to securely access their case information, invoices, payments, and appointments. The following conditions apply:

  • Access is invitation-only. Clients may only access the portal of the specific organisation they have been invited to. Access to one organisation's portal does not grant access to any other.
  • Authentication. Portal access is secured via magic-link invitations and email one-time passwords (OTP). Session tokens are stored as cryptographic hashes; raw tokens are never stored server-side.
  • Organisation responsibility. Law firm administrators are responsible for ensuring that portal access is enabled only for legitimate clients, and that client data displayed in the portal is accurate.
  • Client profile data. Profile information submitted by clients through the portal is stored and used solely to support their legal case. Clients may update or request deletion of their profile data at any time.

7. Google Calendar Integration

Ordena offers optional integration with Google Calendar. By connecting your Google account, you authorise Ordena to access, create, modify, and delete calendar events on your behalf, solely for the purpose of managing appointments within the Service. You may revoke this authorisation at any time via your Google account settings. Our use of Google Calendar data complies with the Google API Services User Data Policy.

8. Data Ownership

You retain ownership of all data you input into Ordena ("Your Data"). You grant us a limited licence to store, process, and display Your Data solely to provide the Service. We do not claim ownership of Your Data and will not use it for purposes outside of operating the Service.

9. Payment and Billing

Subscription fees (if applicable) are billed in advance. All fees are non-refundable except as required by law. Payment processing for client invoices within Ordena is handled via your organisation's own Stripe account — Ordena does not process or hold client funds directly.

10. Organisation Deletion

Administrators may initiate organisation deletion at any time. Upon initiation, a 30-day grace period applies during which the deletion can be cancelled. After 30 days, all organisation data — including client records, portal sessions, and associated files — is permanently and irreversibly deleted.

11. Intellectual Property

The Service, including its design, code, and branding, is owned by Ordena and protected by intellectual property laws. You may not copy, reproduce, or create derivative works from any part of the Service without our written permission.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

13. Limitation of Liability

To the maximum extent permitted by law, Ordena shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, even if we have been advised of the possibility of such damages.

14. Termination

We reserve the right to suspend or terminate your access to the Service at our discretion, with or without notice, if we reasonably believe you have violated these Terms. You may terminate your account at any time via the Settings page.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice within the Service. Continued use of Ordena after changes take effect constitutes your acceptance of the updated Terms.

16. Governing Law

These Terms are governed by applicable law. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

17. Contact

For questions about these Terms, contact us at: aws200workspace@gmail.com